Research and development

R&D enables INNSE to cater to customers’ needs, thus maintaining its competitive edge. R&D activities include new rolls development, as well as mill integration and unit lifetime studies, product performance and integrity. INNSE studies rolls chemistry and metallurgy at its fully equipped Laboratory and promotes co-engineering with major customers, developing new rolls from prototypes to in-service mill operations. INNSE cooperates, since over 20 years, with top Italian Institutes such as the Department of Materials Engineering of the University of Trento.

Customer service

INNSE believes that Customer Service is strategic, to answer after-sale requests and to solve technical issues that might arise. After sale, INNSE follows the roll in-service, with technical visits to the client, providing assistance in redressing operations, in order to find the best solutions and ensure continuous improvement of performance.